Customer Care – The Cashmere Sale

Customer Care


Online Orders

What is your return policy?

Online orders have a 14 day return policy, the cost of the return is payable by you. Please keep your receipt and postage until you have been fully refunded for us to better assist you!

Exchanges can be made online or at your nearest store, please see the list here. Don’t see a store near you? Please contact customerservice@thecashmeresale.com about an online exchange!

 What happens if I receive the wrong item?

Please send an email to customerservice@thecashmeresale.com for further assistance so that the correct item can be sent!

 What if I put down the wrong address?

Please send an email to customerservice@thecashmeresale.com for further assistance!

Size Guide

Size 00-0 is X Small

Size 2-4 is Small

Size 6-8 is Medium

Size 10-12 is Large

Size 14-16 is X Large

Shipping

Where is my tracking information?

It can take up to 48 hours for the tracking information to update once you have received a tracking email. If there is no status or change on the tracking after 48 hours, please contact us via email at customerservice@thecashmeresale.com

When will my package arrive?

Please allow 3-5 business days for your items to ship


Where is my package?

Is your package missing? We ship using Fed Ex Ground so please contact them at 1.800.463.3339 and provide your tracking information  

Can I ship from a P.O. Box?

Please do not ship anything from a P.O. Box

In Store Orders

Can I exchange or return items that were purchased in store last season?
Unfortunately all in store sales are final!

 

Retail Stores

I want to start a pop up shop in my area!

Please email info@thecashmeresale.com with your desired location updated resume, address, phone number, and email address and we will be in touch soon!

 I want to work a pop up shop, how do I apply?

Please locate your nearest store and send a resume to info@thecashmeresale.com

 I want to partner with you!

Please email info@thecashmeresale.com for any marketing inquiries

Need more answers? Please email us below