FAQS – The Cashmere Sale


Online Orders

Tracking Information!

It can take up to 48 hours for the tracking information to update once you have received a tracking email. If there is no status or change on the tracking after 48 hours, please contact us via email at customerservice@thecashmeresale.com

Where is my package?

Is your package missing? We ship using Fed Ex Ground so please contact them at 1.800.463.3339 and provide your tracking information

What is your return policy?

Online orders have a 14 day return policy, the cost of the return is payable by you. Please keep your receipt and postage until you have been fully refunded for us to better assist you!

Exchanges can be made online or at your nearest store, please see the list here. Don’t see a store near you? Please contact customerservice@thecashmeresale.com about an online exchange!

What happens if I receive the wrong item?

Please send an email to customerservice@thecashmeresale.com for further assistance so that the correct item can be sent!

What if I put down the wrong address?

Please send an email to customerservice@thecashmeresale.com for further assistance!

Retail Stores

I want to start a pop up shop in my area!

Please email info@thecashmeresale.com with your desired location updated resume, address, phone number, and email address and we will be in touch soon!

I want to work a pop up shop, how do I apply?

Please locate your nearest store and send a resume to info@thecashmeresale.com

I want to partner with you!

Please email info@thecashmeresale.com for any marketing inquiries

Need more answers? Please email us below