What can I return?

We hope you love your cashmere purchase but if not, you can return any unworn, unwashed, undamaged or defective garments with their original tags that were purchased on The Cashmere Sale website. Items purchased on the website cannot be returned to our stores. If you receive an item that is damaged, please contact customer service immediately. You can email customerservice@thecashmeresale.com.

Please note, all items on sale are FINAL SALE.

 

When can I return my items?

Because of the pop-up nature of our business we can only take online returns for a limited window.
You may request a return label in the Return Center link here. Returns must be requested within 5 days of receiving garments. Prepaid return labels will be issued to your email within 48 hours of placing the return request. Returns must then be sent within 48 hours of receiving return labels. Shipping fees will be deducted from refunds after this window. No returns will be accepted after 7 days of receipt.

Return center assistance can be found Monday thru Friday.

 

How do I start a return?

To initiate a return you will need the email address associated with the order and the order number. These both can be found in the email sent when the order was placed. Visit the Return Center here and select the items you are returning. An email containing a return label will arrive to you within a few hours. You will need to print your return label, print your original order and place that in the package with the items you are returning.

If after 24 hours of initiating a return you have not received an email containing a return shipping to your label email customerservice@thecashmeresale.com.

Labels are processed Monday thru Friday.

 

When will I see refund?

After we have received your return, please allow 7-10 days for processing. Refunds will be issued in the form of which payment was received. Shipping charges are non-refundable. We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.

Refunds are processed Monday thru Friday.

ALL SALE ITEMS ARE FINAL SALE!